The diamonds are crafted carefully and designed with detailing. Kay jewelry is the highest diamond importer in the United States. Their diamond range is the biggest and finest with the best prices. If you wish to refund or exchange any item you bought, you need not worry because the refund and exchange are given at kay jewelers.
How are the return arrangements at Kay Jewelers?
The return purely depends on the product category as some items are non- refundable. Items such as jewelry require 60days and watches can be returned within 30days. The product has to be in its original packaging with the paperwork included such as certificates, instructions, and warranties. The product must be in a good condition. The package must include a sales receipt or packing slip. Please note that kay jewelry does not pay for the delivery charges unless you receive defective or damaged products. For those who purchase at the store, you must return it at the store where you purchased the items.
What are the categories of items that do not accept returns?
Those items which are personalized items like piercing earrings, procurement of special order watches, custom-made jewelry and class rings, and engraved ones are non-refundable. The jewelry replacement service which is the extended service plan consisting of any repair work done on engagement rings or gold jewelry is also included in the category of non-refund.
Refund policy regarding payment method
You will receive the refund in the original payment method only if you have the original receipt with you. When you don’t have the original receipt, the option is that the item may be replaced with other items but you are not eligible for a refund. If you don’t want a replacement, you may choose a gift card at the item’s current price. To do that, your item’s value has to be above $200. The cash and credit returns are made in the original payment method. In case you paid with your credit card, you will receive the refund within 30 days.
What is the condition of the gift return?
There is an option of exchanging or asking for a new one of the same amount. To refund in cash, the price of your gift item has to be below the amount made by state law.
Here is the condition to be met according to state law
In Vermont, Rhode Island, and Oregon, the gift must be below $1.
It must be below $5 in Washington, Massachusetts, Maine, New Jersey, Montana, and Colorado.
And $10 in California.
Please note that the purchases made with a progressive lease cannot be returned.
Return to store policy
If you want to return an item to a store, you must bring your item to the store and talk to the manager or any person of authority present in the store. They will process the requirements for you. And if you wish to return it by mail instead, you have to enter the order number, your name, and the zip code on the brand’s return page. The package has to be sent with the prepaid label on it.
How to pack the returned item?
Have the prepaid label at the center of the box and send it to the following address:-SJIX,375 Ghent Rd, Akron, OH 44333. One thing to note is that kay jewelry does not accept COD, therefore you need to pay for the label.
Kay jewelers have a good return and exchange policy and they have a convenient return policy so that customers do not face difficulty for return or exchange. The refund in your original payment method if you have met the required condition. The brand has seen a rise in demand since it started modestly in 1916. Initially, it started with a different range of products but gradually, the brand started its focus on jewelry alone. Now, Kay Jewelers operates 1094 stores in fifty US states. It is one of the best jewelry brands in terms of its service, quality, and affordability. Therefore, you will not be disappointed. Happy Shopping!
- When is the cash refund done at Kay jewelers?
Cash refund is made in two situations. One, when funds are unavailable, two when cash refund is greater than $500/-.Their corporate office will issue a cheque and it takes a maximum of 21 days to receive it.
- What are trade-ins?
It just means that you will receive your original trade-in or a similar product.
- What are the conditions required before returning a smartwatch?
You will have to remove,un-sync, and delete all the data stored on the product before returning.
